Live systemNetherlands
Havenpoort Shelter
Animal rescue and rehoming
Seven separate Dutch voice agents, one for each kind of call a rescue centre gets, all on a single shared backend.
7
Specialised voice agents
1
Shared backend
24/7
Phone coverage
0
Duplicate bookings
The problem
A rescue centre run by a handful of people was taking every call themselves: adoptions, boarding, surrenders, behaviour advice, urgent cases, donations and volunteers. The phone was eating the day and calls outside office hours went unanswered.
What we built
- Seven Dutch voice agents, each trained on one type of enquiry
- One shared backend handling bookings, records and notifications for all seven
- Automatic appointment booking into the team's calendars
- SMS confirmations that work across Dutch and Belgian carriers
- Urgent cases escalated straight to a human instead of being queued
The outcome
The agents went live, the phone is answered around the clock, and a family adopting two dogs now gets one correct appointment instead of two conflicting ones. The team got their day back.
Want the same thing pointed at your pipeline?
Thirty minutes, no pitch deck. We will map where your leads are leaking and tell you honestly whether automation fixes it.